Returns Policy

Thank you for choosing Tent Valeting Services Ltd. We strive to provide high-quality products and services to our valued customers. In the event that you need to return a product or request a refund, please review our return policy outlined below:

Eligibility for Returns:

Products eligible for return must be purchased directly from our company.
Customized or special order awnings may not be eligible for return, as they are tailored to your specific requirements.
Returns for repair services will be assessed on a case-by-case basis.

Return Timeframe:

Products must be returned within 14 days from the date of delivery.
Requests for returns or refunds received after this timeframe may be denied.

Return Process:

Before initiating a return, please contact our customer service team at Contact Us to inform us about the return request and reason.
Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed with the return if accepted.

Return Conditions:

Returned products must be in their original condition, unused, and free from any signs of damage or wear.
All original packaging, tags, labels, and accessories must be included with the returned product.
The customer is responsible for adequately packaging and protecting the returned product to prevent damage during return shipping.

Return Shipping:

The customer is responsible for the cost of return shipping unless otherwise specified by our customer service team.
We recommend using a trackable shipping method and purchasing shipping insurance for the returned product to ensure its safe arrival.
We are not responsible for any loss or damage that occurs during the return shipping process.

Inspection and Refunds:

Upon receiving the returned product, our team will inspect it to ensure compliance with our return policy.
Refunds will be processed within 10 business days from the date of receiving the returned product.
Refunds will be issued using the original payment method.
Any applicable restocking fees or shipping charges may be deducted from the refund amount.

Warranty:

If the returned product is deemed defective or covered under warranty, we will repair or replace it according to the terms and conditions of the warranty.
Warranty claims must be supported by valid proof of purchase.

Non-Returnable Items:

The following items are typically non-returnable unless explicitly stated otherwise:
Custom-made or special order awnings.
Products that have been installed, modified, or altered in any way.

Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item separately.

Contact Information:

For any questions, concerns, or assistance with returns, please contact our customer service team at Contact Us.
Note: This return policy is subject to change without prior notice. It is recommended to review the policy on our website or contact our customer service team for the most up-to-date information.